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Compucon Computers

Support

1. Technical Help for Compucon Product Users

— If you are a Compucon Reseller, please see the Technical Support / RMA page of our our Resources for Resellers section. —

1.1. Product Support

Help with a technical problem or product warranty claim

Compucon is a wholesale system builder and distributor, supplying products through carefully selected Resellers. Your Compucon Reseller should be your first source of support.

If you don't have a Compucon Reseller to assist you, please email your local Compucon Technical Support team:

NSW/QLD

Vic

SA

1.2. Software Updates, User Manuals, Technical FAQs, etc.

Compucon's components and peripherals are sourced from brand-name manufacturers that provide updated drivers, user manuals, technical FAQs, support forums, etc. on their own websites, so we do not duplicate this content on our own website. Please search the relevant vendor website(s). If you are unable to find resources you need, Compucon Technical Support may be able to assist you.

1.2.1. Microsoft Office Installation Software

If you purchased a Compucon PC with Microsoft Office, and you need to obtain installation software, you can download it or purchase a backup disc directly from the Microsoft Office Backup website.

(Microsoft Office 2007, Microsoft Office 2010 and Microsoft Office 2013 were sold by Microsoft as media-less licences, without installation disks. Compucon used a master preinstallation kit to install Microsoft Office on new PCs.)

2. Warranty Information

Compucon Systems

AOC Monitors

2.1. Caution when submitting products for repair

Private Information in Computer Storage

If a computer product is submitted for repair and it contains private data on any storage device (e.g. hard drives, SSD), Compucon and its service agents can not be held responsible for protecting the privacy or integrity of such information unless specific arrangements are made (such services may be charged for, irrespective of any hardware fault).

Faulty storage devices may be returned to manufacturer or other parties, resulting in potential loss or disclosure of personal data. We recommend the backup of all data and erasure of any sensitive, personal and/or confidential information prior to despatch of such equipment from private premises.

Erased data is potentially recoverable unless thorough data deletion technology is used. Where data is especially confidential, users may request return or destruction of replaced storage devices (at users' expense).

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